MEISTERCALL FROM MEISTERDOC
How MeisterCall brings peace into your life

A reliable companion for everyday health concerns
Whether it's a non-binding initial assessment, general advice or tips on prevention - MeisterCall will guide you safely through your everyday life.

As a guide for health issues abroad
Whether you're on vacation, on a business trip or on a longer stay abroad: MeisterCall gives you guidance and advice even when you're far from home.

As a guide to health and well-being
MeisterCall connects you with experienced health coaches - for valuable information and practical recommendations exactly when you need them.
LIVE-VIDEO-CALL
Health experts in your pocket
Simply start the MeisterCall in the MeisterDoc app on your smartphone and get quick advice from a HealthCoach in a live video call – immediately and anywhere.
HEALTHCOACHES
There for you: medically trained experts
Our HealthCoaches are medically trained experts such as doctors, medical assistants and medical students with practical experience.
MEISTERCOINS
100% control thanks to transparent billing
Buy call credit in the form of MeisterCoins easily via the MeisterDoc app and keep control of costs thanks to minute-by-minute billing.
OUR HEALTHCOACHES
Advice from experts in the healthcare sector

Medical students from the 7th semester
They have the clinical experience and in-depth knowledge to provide you with targeted advice on nutrition, prevention, typical symptoms or other complaints – always competently and comprehensibly.

Medical assistant
With their daily routine from patient contact, they know how to quickly grasp your concerns and explain them clearly – in the form of practical tips or preventative health measures.

Emergency paramedic / paramedic
Thanks to their experience in the initial care and stabilization of patients, they are ideal contacts for questions about injuries, sudden symptoms or first aid measures.

Healthcare and nursing staff
They are trained in dealing with people and are familiar with many clinical pictures. They pay attention to both medical and personal aspects in order to answer your questions comprehensibly and sensitively.
Transparency and safety
Safety
As a healthcare service provider, transparency and safety are of the utmost importance for us.
Made in Germany
The MeisterDoc app is developed and produced in Germany.
Medically tested
German doctors test and monitor both the contents and the technology.
Data protection
As you would expect, we satisfy the most stringent German IT standards when it comes to processing your data.
FAQ
Do you still have questions?
How can we help you?
MeisterCall is a paid service in the MeisterDoc app that allows you to make short-term video calls with qualified health experts (HealthCoaches). The service offers quick support for acute complaints and general health issues. Important note: MeisterCall is not suitable for emergencies. In acute or life-threatening situations, please contact the emergency number immediately or go to an emergency clinic.
No, MeisterCall only provides additional support and advice. It does not replace a medical diagnosis or a visit to the doctor. The HealthCoaches will help you with an initial assessment of your situation, but cannot prescribe medication or issue medical documents.
Our HealthCoaches are qualified experts with sound medical training. These include:
– Experienced doctors,
– medical assistants,
– advanced medical students about to graduate.
This expertise ensures that you receive competent and helpful advice.
You can ask questions about acute complaints or general health issues. The HealthCoaches will provide you with information and recommendations on how to better deal with your health concerns. Important note: In the event of serious or life-threatening complaints, please contact the emergency services immediately or go to an emergency room.
1. start a call during opening hours (depending on your subscription model).
2. you will be directed to a virtual waiting room.
3. as soon as a HealthCoach is available, you will be called within the app.
MeisterCall is available both during the week and at weekends. The exact opening hours depend on your subscription model.
To start a MeisterCall, you need:
– Sufficient MeisterCoins,
– a stable Internet connection (WLAN or mobile network),
– and access to the camera and microphone on your device.
You can easily purchase MeisterCoins directly in the MeisterDoc app. Billing takes place via Apple (App Store) or Google (Google Play Store), depending on which operating system you use.